Our Promise to You

Responsible GamingKeep the Celebration Healthy

Gaming is entertainment, not a way to earn money. We give you tools to stay in control and support whenever you need it. mbi123 welcomes adults aged 18+ only.

18+18+ onlyPlay responsibly

Age Rules

18+

Helpline Support

local problem-gambling helpline name and number

Support Squad

customer support hours (e.g. 24/7)

Your Celebration Toolkit

Six Ways to Keep the Party in Control

⚡

Deposit Limits

Set how much you can deposit each day, week or month.

🛡️

Loss Limits

Choose the most you're happy to lose over a period.

🎯

Self-Exclusion Option

Pause your account for a set time, or close it for good.

💸

Session Reminders

Friendly reminders of how long the party has been going.

💬

Your Activity History

Look over your deposits, bets and withdrawals whenever you like.

🎁

Opt Out of Marketing

Stop promotional messages any time you wish.

Join In, Step by Step

Setting Up Your Limits

1
Join the Party
Sign in to mbi123.
2
Visit Settings
Open your Account Settings.
3
Celebrate Responsibly
Pick the Responsible Gaming tab.
4
Set Your Limits
Choose deposit, loss or session limits that keep the fun comfortable.
5
Save It
Confirm your changes. Higher limits may only apply after a cooling-off period.

Check In with Yourself

Is Your Gaming Still a Healthy Celebration?

Honest Questions

Are you spending more time or money on gambling than planned?
Are you gambling to recover money you've lost?
Have you ever borrowed money or sold belongings to gamble?
Do you feel restless or irritable when you can't gamble?
Has gambling disrupted your work, studies or relationships?
Do you keep your gambling secret from loved ones?

If any answer is yes, consider setting limits or taking a break — and please reach out to local problem-gambling helpline name and number.

Helpful Guidance

Responsible Gaming, Explained Simply

Golden Rules

Play for fun, never for income
Set your budget before the fun starts
Don't chase what you've lost
Pause for regular breaks
Don't play when stressed, upset or after a drink

Payment Habits That Help You Stay in Control

E-wallets or budgeting apps with spending caps make it easier to keep track. payment-specific spending control tips (optional)

Our Pledge to You

Every player's age verified (18+)
Tools for limits and time-outs
Well-trained support team
Easy access to help resources
partner support organisations (only if real partnerships exist)

Questions, Answered

Responsible Gaming Questions

How can I set a deposit limit?+

Visit Account Settings → Responsible Gaming and pick a daily, weekly or monthly limit.

How long can self-exclusion last?+

self-exclusion periods offered

What if I think I've lost control?+

Turn on self-exclusion immediately and contact local problem-gambling helpline name and number. Our support team is also here via customer support channels (e.g. live chat, email).

Can I adjust or remove my limits?+

Lower limits take effect immediately. Raising or removing them may involve a cooling-off period.

How do you recognise players who may be at risk?+

player protection monitoring process — describe only what's actually in place

Will my information stay confidential?+

Yes. Responsible gaming conversations stay private and follow our Privacy Policy.

Celebrate Wisely

Celebrate with a Platform That Cares

Set your limits from the first day of the party.

Join the Celebration Free Join the Party